Social listening for Retailers

Our analysts have been working with retail companies for ten years: food retailers, electronics retailers, drug stores, clothing and furniture stores. We understand how retail companies must gauge the needs of their customers and observe other market participants through online media monitoring in real time, in order to be more competitive.

Some of our already satisfied clients from the sector

Enhanced shopping experience

Online and offline shopping processes in retail must be designed as a pleasant experience for the customer. If you manage to achieve this, a long-term relationship can arise: loyal customers regularly visit the retailer's store(s) or online shop. In order to optimise shopping experience, customer feedback is important and valuable, and it can come from social media, review sites, app stores and much more. With Neticle Media Intelligence, it’s all automatically collected and visualised for you on our dashboard.

Briefing

In order to set up your individual social listening dashboard, we would first like to better understand your specific needs and priorities in retail.

Analysis

On the basis of a short conversation, our industry experts will set up your ideal profile, which automatically monitors all of the brands, products, conversation topics and marketing campaigns you want.

Results

After just one week, you will have full access to our comprehensive dashboards and retail reports.

“Neticle has a user-friendly interface, and the staff members are always ready to help with anything. Without a doubt, I give Neticle and the team a score of 10/10. Honestly, I would happily recommend both the team and the tool to anybody.”

Adrienn Orosz External Communication Specialist

"I appreciate our cooperation with Neticle based on two aspects: platform and team. It is a local development, so it precisely knows the uniqeness of our language compared to other algorithms. And the client support is always available and helpful to resolve our issues. Altogether, it provides valuable statistics and solutions in a short time."

Ádám Jóna Social Media Specialist

"Neticle Media Intelligence is a tool filled with smart functions - it saves us resources, and we can follow our own and competitors' online reputation. It makes us more effective on the market, we can build an in-depth relationship with customers. I recommend Neticle Media Intelligence to those who desire something that gives true power to overcome competitors."

Kristína Kubicová Company owner & CEO

Social listening for Retailers

Advantages of media monitoring for the retail industry

Both online and traditional retailers use our social listening tool to master their daily challenges. This is why it is of special importance to them:

Competitor analysis

Impeccable brand reputation

Campaign success measurement

Enhanced shopping experience

Trending topics

Crisis monitoring

Learn more about social listening in your industry

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