5+1 Consumer Behavior Trends that Changed in 2021

Join us for our upcoming webinar on how in-person and online shopping habits have shifted, and learn how you can adapt to the new customer expectations.

Any great customer journey strategy considers both how customers act how satisfied they are. Marketers and analysts must research and evaluate live and virtual experiences alike, but luckily, there are sophisticated tools to help throughout these processes. In Neticle’s upcoming webinar, we'll be focusing on the changes in customer needs and the trends that can be identified in them based on 2021’s social listening data.

Did you know that even though customers manage 43% of their monthly retail purchases online, more than 90% of them actually miss in-person shopping?

How did this huge shift affect customer choices and needs? What do they think about the changes retailers introduced in the past months? These are the topics we'll be talking about, demonstrating them with real-life examples from the retail sector.

The key questions of the discussion are:

• According to the reviews – what makes a good shopping smartphone app?
• Based on customer feedback – what are the best practices to create a comfortable store environment for in-person shopping?
• How do you stay on top of communication during a crisis?
• What are consumers looking for when they are browsing in a webshop or in the stores?

See you at the webinar on the 21st of September!