Are you aware of what banking clients in 2021 need the most? The industry's trends have changed a lot recently, and throughout October, we're digging down to help you stay up-to-date with them. Come to our webinar next week to learn about the game-changing innovations that will amplify the Voice of the Customer (VoC) for you.
Banks need to watch client feedback closely, to keep their reputation impeccable, and polish their services to level with the intensifying competition. How is it possible to keep up with the trends and to maintain a high level of client satisfaction?
At our webinar next week, we'll be talking exactly about that. Register if you want to know:
- how banking companies can react better to client needs with the help of digitalization;
- what users like and dislike about the smartphone apps of DACH banks;
- unique developments versus boxed solutions - what the advantages and disadvantages of partnering with innovative startups are;
- what is beyond textual client feedback and how a smart Natural Language Processing algorithm transforms incredible amounts of data into insights.
We'll also have a special guest, Zsanett Andresin, who'll describe the cooperation between OTP Bank Albania and Neticle, and how it has solved VoC challenges for the bank.
See you at the webinar next week!