Netice Text Analysis API is the product of Neticle PLC. (seat: 1016 Budapest, Naphegy utca 28. fszt. 2.; Company registration number: Cg.: 01-10-141188). Neticle PLC. as data controller respects the personal rights of the data subjects, especially the data protection rights determined by Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (‘GDPR’) and Act CXII of 2011 on the Right of Information Self-Determination and Freedom of Information law (’InfoAct’). The data controller undertakes to apply these laws and expresses to be bound by these provisions.
This policy was updated: 23rd March, 2020.
Neticle Text Analysis API provides market leading, humanly accurate sentiment and semantic analysis services. Its users send text data to the service, which sends back the analysed text with additional calculated scores and extracted data, like opinion index (sentiment score), recognized topics, brands, persons, emotions, etc. (Learn more: https://neticle.com/textanalysisapi/en/analyze-texts-with-neticle-Semantic-API/.)
By default the API is hosted in Microsoft Azure Cloud but can be installed on company servers as well. This policy refers to the cloud version of Neticle Text Analysis API.
We help our clients analyse their textual data automatically, for example:
(For detailed product features please check:https://neticle.com/textanalysisapi/en/text-analysis-functions/.)
The goal of this policy is to describe how we handle personal data and what related preferences are available.
In the following we use the term platform referring to Neticle Text Analysis API.
Users (data subjects) are persons who have access to the platform. We store their name, email address and password to the platform.
The platform’s users belong to clients, which are legal entities and responsible for the data they send to the platform. (In specific cases of individual users who have been registered to the platform without naming a legal entity (their company) to which they belong, these users are the clients as well and also hold the related responsibility and obligations.)
Administrators are employees of Neticle Text Analysis API platform creator Neticle PLC. They are developers and account managers who might help the users with steps, questions or report creation. The administrators handle all client information and data confidentially and cannot share it with third parties without the written permission of the client.
Website refers to the Neticle Text Analysis API main page and subpages on this domain. It does not refer to the platform related pages that are available on the sub-domain: textanalysis.neticle.com.
With Neticle Text Analysis API we handle two types of data:
The platform acts as data controller and data processor regarding the user data and for the data that our users send to the platform they act as data controller and the platform is the data processor.
The platform uses standard authentication methods and stores our users’ names, email addresses and passwords for login. No other personal or sensitive data is collected mandatorily. During automated registrations users can provide additional information to help our administrators give customised support. This data can be the user’s phone number, industry, position or country.
Users can provide card payment information to use the platform. Credit/debit card data is stored in a secure, encrypted way and the third party payment services only receive the data necessary to manage the payment.
The user data is stored in a secured and encrypted database. We do not trade this data and do not give access to other third parties.
The platform can use the email addresses of the users to share the latest platform updates with them.
The platform can send email notifications on specific triggers, for example if a threshold or quota is reached for a project.
Users and card data can be deleted from the platform permanently upon client request or user request.
Users can send data sets to process and analyse them with the platform. These data sets are usually customer reviews, social media comments, online news, survey answers collected and owned by the client.
The client acts as data controller in such cases and it is the client’s responsibility to provide the right data privacy and usage notices when collecting the data set to be analysed by the platform.
The sent data is text analysed and summarized by the platform. The results are received via Restful API answers in a structured file format (JSON). Clients usually integrate the platform with their in-house IT solutions and databases, so the results are not processed by users but systems.
The data sent is never stored by the platform. It only analyses the text and sends back the results in real time. The platform only logs the language, length and processing time for performance-monitoring goals. Upon client request our administrators can have access to the logs to help in troubleshooting or platform usage.
If the client sends personal or sensitive information to the platform, it is the client’s responsibility to notify the respondents about their privacy and data management goals.
Users can see the usage statistics (number of calls, data volume, average response time, etc.) of the data processing and analysing via a web-based dashboard from their browsers. They can see charts and summaries regarding the usage, but they cannot see the analysed data as it is not stored.
Third parties and other clients’ users do not have access to this dashboard.
In special cases administrators of the platform might need to access personal data for testing or troubleshooting purposes. They do not have the right to copy or share personal information.
The sent data is not stored, just analysed and sent back.
When data is sent to the platform it reaches the platform via encrypted HTTPS protocol. The platform is hosted in Microsoft Azure Cloud. The modules of the platform are physically located in the European Union, mainly in the Netherlands.
The owner of the platform, Neticle PLC. (https://neticle.com/) uses the computing capacity of Microsoft Azure Cloud. The related physical security and availability is guaranteed by the provider, while on the software side Neticle PLC. does regular security maintenance, security updates and maintains a professional user permission structure.
Neticle PLC. also does regular updates and internal security audits for each software component and their frameworks.
We collect data through forms on our website, for example via: https://neticle.com/textanalysisapi/en#get-in-touch. We only collect demo requests and newsletter subscriptions. These contain names and email addresses of the users.
We act as data controllers of this data. We only use this data as the regarding form intends: we contact the demo request to start a platform trial and to have a video intro call if possible. We send the newsletter subscribers regular emails about important product updates or new use-cases. We send them such information a maximum twice a month. We use the personal info (first name, last name, email) to provide personalized content in our newsletter if possible. We store this data in our CRM platform and our email marketing platform; we do not share this data with other third parties.
Administrators (aka our employees) have access to the personal data. They are obliged to manage it as confidential data.
The data can be deleted permanently and immediately upon request.
Both Neticle Text Analysis API website and platform dashboard use cookies. We only use cookies for analytics, marketing, and to improve user experience. We do not share cookie-related data other than the ones listed below.
When visiting the data controller’s website, the data subject’s browser may store a cookie. Some of the cookies used by us are indispensable for the proper operation of the site, while others collect information related to its use, allowing us to upgrade the site to offer more convenient services. Temporary or “session cookies” are erased when the browser is closed while “permanent cookies” stay in your browser for a longer time.
"Session cookies" facilitate browsing our site and using its functions. Among others, they store the actions taken on the site related to a function or service. Without the use of "session cookies" the site’s operation cannot be guaranteed. Their term of authorization is limited to the duration of the visit; "session cookies" expire whenever the data subject ends the session or closes the browser.
Performance cookies gather information about how the data subject uses the website in order to be able to improve the website, its functions and services to suit the needs of the visitors to offer them high quality, user-friendly experience.
Advertising cookies are used to select advertisements that the visitors are interested in and enable the data controller to display to them such advertisements on the websites of third parties. They also help measure the performance of our campaigns based on the information gathered with them.
| Cookie | Description | Duration |
|---|---|---|
| __cfduid | The cookie is set by CloudFlare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. | 1 month |
| _ga | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. | 2 years |
| _gid | This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected includes the number visitors, where they have come from, and the pages visited in an anonymous form. | 1 day |
| gat_gtag*** | Google uses this cookie to distinguish users. | 1 minute |
| test_cookie | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies. | 15 minutes |
| __hstc | This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 1 year |
| hubspotutk | This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts. | 1 year |
| __hssrc | This cookie is set by Hubspot. According to their documentation, whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. | |
| __hssc | This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | 30 minutes |
| JSESSIONID | Preserves users states across page requests. | session |
| messagesUtk | Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. | 1 year |
| collect | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor acrossdevices and marketing channels. | session |
| __hmpl | Collects information on user preferences and/or interaction with web-campaign content. This is used on CRM-campaign platform by website owners for promoting events or products. | persistent |
| __ptq.gif | Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. | session |
| embed/v3/counters.gif | Collects information on user preferences and/or interaction with web-campaign content. This is used on CRM-campaign platform by website owners for promoting events or products. | session |
| HUBLYTICS_EVENTS_53 | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements. This also allows the website to limit the number of times that the visitor is shown the same advertisement. | persistent |
| i18n-cached-public-locale | Used by Google DoubleClick to register and report the website user's actions after view in Google or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year |
| pagead/1p-user-list/# | Google.com advertisement support. | session |
| r/collect | This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices and marketing channels. | session |
| mailerlite:webform:shown:1324576 | Used to remember if somebody is already on the mailing list of Text Analysis API. | persistent |
For improving our platform, we use the following cookies:
| Cookie | Description |
|---|---|
| token | Work session for the user, used for logins to the platform. |
| token-signature | Additional cookie for token, used for logins to the platform. |
You can use your browser settings to manage how you receive, store, process or block cookies.
These links show you how you can do it in the popular web browsers:
Please consider that blocking cookies completely might make the website or platform unusable.
The data controller will use and store the personal data until the purpose is satisfied. In certain, special cases, the data controller may control the personal data after the purpose has been satisfied.
The data controller uses the services as data processing of the following companies:
The data controller may transfer the personal data of the data subject to the competent authorities based on inquiries in accordance with the relevant statutes.
In case of a personal data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the Authority of the National Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság – NAIH) (1125 Budapest, Szilágyi Erzsébet fasor 22/c.; tel: +36-1-391-1400; e-mail: [email protected]; website: www.naih.hu, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.
When the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons, the controller shall communicate the personal data breach to the data subject without undue delay.
In the event of a breach of the data protection rights the data subject may bring the matter before a court.
Regarding data privacy and terms of use questions please contact our CIO whose role includes the Data Protection Officer position as well: