Best practices for omnichannel feedback collection in the banking industry

Posted on 1 min.

Neticle has several clients from the finance sector, and we have collected their CX strategies in a white paper. You can also learn about how Neticle Media Intelligence and Zurvey.io work together to get the most out of client feedback.

With today’s digitization trends, the pace of the banking sector is even more intense than before. The best banks know that direct and unsolicited feedback both hold immense value, and they strive to learn as much from them as possible. Building a smart and well-thought-out omnichannel feedback collection system is a top priority for them.

 

But what are the most important channels that they monitor? Neticle Media Intelligence collects feedback from the web, such as mobile app reviews and social media comments, and it all comes together in Zurvey.io, that can seamlessly process survey results or transcripts of client calls, too.

 

Learn all about the banks who truly listen!


 


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Péter Szekeres

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Michel Henss

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Gabriella Sinka

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