5 Ways to Improve Your eCommerce Performance Using Social Media

Posted on 4 min.

Almost 4 billion people today are connected to some form of social media. Most of them are on multiple platforms. Also, global eCommerce is gaining ground. It is a challenging business, but one well worth investing in. This is where competition comes into the equation. You have to account for it. It is a saturated global market that we find ourselves in. It is up to all of us to captivate the audience. We need to get their attention in the most efficient way possible. Not only that, but they also need to remain interested as long as possible. This is where we can mix these two terms. Social media is an ideal platform for anyone to advertise themselves. But it is not easy. Let us go over some of the key points in social media marketing.


1. Convenience

It is all about making it as easy as possible for potential and existing customers to do the right thing. And that is to acquire what you are offering. You can do that by presenting all the necessary information on your social media pages and profiles. Doing this will make them feel confident in their investment and your business. Their experience is already at an acceptable level, at the very least. There are several things that you need to disclose. Pricing, shipping methods, ETAs, return policies, etc. Establishing expectations upfront will convince your audience that you know what you are doing. It will make them more likely to go through with the purchase and be satisfied at the same time. Anything that requires multiple steps to complete is very detrimental to user experience. Try and simplify as many processes and convey as much information as possible.

2. Encourage user-generated content

One of the best forms of advertising is passive or rather, external. The kind of advertising that makes itself. If your customers are enjoying your offerings and are making content with it, promote that. It is more valuable than gold. It serves as ironclad social proof of your brand’s reliability. The word of mouth travels fast. And there is no better way to capitalize on this than seeing people that are satisfied with your offerings all in one place. They can demonstrate the best ways to make the most out of your product or service. Organic, non-paid advertising is found to be the most trustworthy type by the general audience. Use this and give it a push. Promote and encourage such content using various methods without turning it into paid advertising. As the amount of such content builds up over time, the public’s perception of your brand will follow.

3. Product pages

Your product is the brick and mortar of your endeavours. It is your responsibility to make them stand out above the competition. The goal is to increase customer conversion and sales as much as possible. There are two important things that differentiate a successful product page from an ok one. You need to have clear, concise, compelling and to the point descriptions. The online world has a very short attention span. Just a few seconds to be precise. After that, they will move on to your competition. Make sure to provide only the necessary information, but also, all of it. Secondly, you need to take care of the visuals. That means, professional photography. A picture is worth a thousand words, and humans are primarily visual creatures. Optics determine the majority of our future actions. Make sure that design and presentation work in your favour.

4. Customer engagement

Social media marketing is just one aspect of interacting with the customer in an organic way. Think about it, everyone can comment, like, dislike and have their say in the matter. This is an invaluable tool for any marketing strategy. Over time, it builds trust and credibility between your brand and your chosen audience. The truth is, social media is rarely used for direct sales. Sure, it can serve the purpose, but it is not its main focus. The main focus of social media marketing should be customer engagement from which you would attempt to make conversions into paying clients. It is used to demonstrate to current and potential clients the quality of what you are offering.

5. Feedback

Social media offers a treasure trove of user data. It is up to you on how you will analyse and use it for future endeavours. Never underestimate the importance of what social media connoisseurs are providing. Client feedback provides us with invaluable data. Encourage and gather product reviews. Keep tabs on relevant forums to determine what customers want and think. Create your blogs and monitor external ones that are relevant. Remember, the more engagement, the more you have to work off of. Gathering and utilizing this kind of data can prove to be a very cumbersome task. It is up to you to coordinate these efforts through the use of some kind of webcast production agency. In order to bridge the distance gap between people and keep everyone safe in the times of a global pandemic, modern digital methods need to be employed.

Digital marketing has never been more important than in these trying times. It is the foundation of engaging prospective clients and customers. Your challenge will be to stand out from the crowd in a sea of competition. Take time, thought, and effort into designing your social media marketing strategy and prove that you are going with the times.


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Péter Szekeres

Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488
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Michel Henss

Head of Client Services michel.henss@neticle.com +36 30 562 37 58
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Gabriella Sinka

Head of Marketing gabriella.sinka@neticle.com +36 20 527 61 87

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