Smart Crisis Management with Neticle
All social media and PR managers know that crises happen in the life of every brand. But the extent to which these crises can grow or how far you let them spread can make or break the future of your company. With a handy social listening tool in place, you can prevent disasters from happening, stay on top of any emerging issues and control the outcome.
Prepare for the unexpected: set up alerts!
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- Neticle Media Intelligence collects and analyzes online content in real time, so when you set up an alert for very negative comments or a sudden change in reputation, you’ll be the first to get a notification about a potential crisis.
- Finding out before everyone else gives you an advantage: the ability to react quickly and be proactive in your communication to de-escalate any situation.
- You can even provide an internal guide for your colleagues as well so that everyone will know what to do. Your decisions on how to react will be 100% data-driven, as you’ll see exactly what happened and how.
Careful analysis of your earned media
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- Brand reputation is of the highest value for companies: earning clients’ trust is a long process, but losing it can happen in an instant. This is why you need to make sure that a crisis is contained as quickly as possible.
- With social listening, the role of each channel or platform in the spread of negative news becomes clear, which means you can focus your communication accordingly without wasting time on irrelevant hubs.
- You can also find your allies in a crisis by detecting positive voices, too. You might be surprised by just how many supporters there can be even in a seemingly unfavorable situation.
Setting up crisis management is painless. Dealing with a damaged brand is not.
Get in touch with us
Set up monitoring and alerting for any event you want to be notified of!
Confirmation
Neticle’s team is ready to kick off the process as quickly as possible, and can even help you with suggestions if you need them.
Vodafone Hungary
“Neticle Media Intelligence shows us what the web thinks about our brand, our services, our competitors and our industry. Using Neticle we got to hear the feedback from our customers in their voice, and it allows us to see the highest priority areas for improvement in real-time.”
Danone
“Neticle has a user-friendly interface, and the staff members are always ready to help with anything. Without a doubt, I give Neticle and the team a score of 10/10. Honestly, I would happily recommend both the team and the tool to anybody.”
Mindshare
“Great support for individual solutions and requirements. Highly accurate sentiment and categorization tools deliver new insights of the state of public opinion on the brand.”
