--- title: NMI - Social Listening for Banking description: How the banking industry can benefit from social listening? Track campaigns, competitors and client satisfaction with Neticle Media Intelligence. image: https://neticle.com/hubfs/banking-smartphone-cover.png --- # Social listening for the Banking Sector In the past 10 years, we have learnt a lot about the international banking sector. We understand the importance of tracking market players in real-time and comprehending customer voice to avoid churn. Especially regarding digitalization projects: new websites, new internet bank features or new mobile applications. [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/26c57c0b-a0d7-4540-abb0-1c0c261d408d.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/26c57c0b-a0d7-4540-abb0-1c0c261d408d) ![telo](https://neticle.com/hubfs/telo.svg) Some of our already satisfied clients from the sector ![otp](https://neticle.com/hubfs/otp.svg) ![provident](https://neticle.com/hubfs/provident.svg) ![CIB_Bank_logo](https://neticle.com/hubfs/CIB_Bank_Egy__tt__a_j__v__r__l_.svg) ![unicredit](https://neticle.com/hubfs/unicredit.svg) ## We help banking sector players overcome their challenges ![textunit_banking](https://neticle.com/hubfs/textunit_banking.svg "textunit_banking") ### Here you’ll find the most common reasons that drive the members of the banking industry to use an online media analysis tool: ![csajszi_1](https://neticle.com/hubfs/csajszi_1.svg "csajszi_1") ### **Flawless brand reputation** As a bank your reputation is essential. [Tracking, measuring and managing brand reputation](https://neticle.com/mediaintelligence/en/case-studies/banks-who-listen-to-client-feedback) in online and social media ensures your brand value and results in loyal customers. [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/bfccf87d-c105-48e7-b288-c193cc417da6.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/bfccf87d-c105-48e7-b288-c193cc417da6) [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/bfccf87d-c105-48e7-b288-c193cc417da6.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/bfccf87d-c105-48e7-b288-c193cc417da6) ### **Competitor monitoring** The retail banking sector is highly competitive: digital campaigns and projects are happening every month. Be aware of your competitors’ next big steps and learn from market failures. [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/dda493ed-be04-4aad-a1f2-5bbc677ee15d.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/dda493ed-be04-4aad-a1f2-5bbc677ee15d) [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/dda493ed-be04-4aad-a1f2-5bbc677ee15d.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/dda493ed-be04-4aad-a1f2-5bbc677ee15d) ### **Campaign tracking** Communication and digital campaigns should generate buzz and engagement. Measure and compare the performance of your current and previous campaigns or other banking campaigns. [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/bfccf87d-c105-48e7-b288-c193cc417da6.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/bfccf87d-c105-48e7-b288-c193cc417da6) [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/bfccf87d-c105-48e7-b288-c193cc417da6.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/bfccf87d-c105-48e7-b288-c193cc417da6) ### **Track your customer’s digital banking experience** Your customers are sharing valuable indirect feedback through social media, review sites and application stores. [Collect these automatically](https://neticle.com/mediaintelligence/en/case-studies/the-birth-of-online-sentiment-analysis-in-albania) and learn from them. [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/3a8932bd-204a-43da-8dad-8f4d78abcf72.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/3a8932bd-204a-43da-8dad-8f4d78abcf72) [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/3a8932bd-204a-43da-8dad-8f4d78abcf72.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/3a8932bd-204a-43da-8dad-8f4d78abcf72) ![hapsi](https://neticle.com/hubfs/hapsi.svg "hapsi") ![ketten_1](https://neticle.com/hubfs/ketten_1.svg "ketten_1") ### **Trending topics** New technologies, applications and expectations appear in retail banking week by week. Follow the trending topics online to fuel your [fintech and community innovations](https://neticle.com/mediaintelligence/en/case-studies/reputation-of-neobanks-and-traditional-banks). [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/9d63ade5-5435-4076-964f-53b3ad7bd937.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/9d63ade5-5435-4076-964f-53b3ad7bd937) [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/9d63ade5-5435-4076-964f-53b3ad7bd937.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/9d63ade5-5435-4076-964f-53b3ad7bd937) ### **Crisis monitoring** An online crisis can happen at lightning speed and can also propel online discussions for a week. Be notified about potential crises automatically and in time. [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/c4baf6ea-5dde-4b62-8175-3bd09dd4dc2d.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/c4baf6ea-5dde-4b62-8175-3bd09dd4dc2d) [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) [![Learn more](https://no-cache.hubspot.com/cta/default/3856436/c4baf6ea-5dde-4b62-8175-3bd09dd4dc2d.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/c4baf6ea-5dde-4b62-8175-3bd09dd4dc2d) * * **Briefing**   We ask for a short briefing call to learn your current priorities. * * **Analysis**   Based on the brief, our industry specialists and analysts create the ideal profile you want to monitor (brands, topics, products, campaigns). * * **Results**   Within a week, you have access to comprehensive [dashboards](https://neticle.com/mediaintelligence/en/features-of-neticle-media-intelligence#visualisation) and [reports](https://neticle.com/mediaintelligence/en/features-of-neticle-media-intelligence#reporting) on the banking market. [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) ### Read more about how brands utilise social listening ![2021-investment-cover-02](https://neticle.com/hubfs/2021-investment-cover-02.png) ##### Why social listening is the most valuable tool in investment portfolios in 2021 White-paper A wealth of insights is hidden in online data that unfolds once you tap into the world of social listening. All you have to do is act on alerts and watch your investments yield profit. [![Learn more  ](https://no-cache.hubspot.com/cta/default/3856436/f93d1ab2-fe39-45ce-ae03-aa4b1fa7a863.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/f93d1ab2-fe39-45ce-ae03-aa4b1fa7a863) ![neticle-neobanks-wp-cover-01](https://neticle.com/hubfs/neticle-neobanks-wp-cover-01.png) ##### How passing up on physical branch networks can lead to a more personal banking experience White paper Traditional, well-established institutions are getting new competitors in the form of neobanks. With cryptocurrency exchange on the rise and more banking clients doing business through their mobile applications, a new trend is undeniable. [![Learn more  ](https://no-cache.hubspot.com/cta/default/3856436/13b9039c-9ec4-49cf-8654-a311970cbba1.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/13b9039c-9ec4-49cf-8654-a311970cbba1) ![vodafone](https://neticle.com/hubfs/logos/vodafone.svg) “Neticle Media Intelligence shows us what the web thinks about our brand, our services, our competitors and our industry. Using Neticle we got to hear the feedback from our customers in their voice, and it allows us to see the highest priority areas for improvement in real-time.” Ágnes Gyetvai Social Media Manager ![mindshare-bw-logo](https://neticle.com/hs-fs/hubfs/mindshare-bw-logo.jpeg?width=1000&height=294&name=mindshare-bw-logo.jpeg) “Great support for individual solutions and requirements. Highly accurate sentiment 
and categorization tools deliver new insights of the state of public opinion on the brand.” Niklas Wiesauer Managing Director, Innovation & Strategy ![anvert-logo-bw](https://neticle.com/hs-fs/hubfs/anvert-logo-bw.png?width=424&height=127&name=anvert-logo-bw.png) "Neticle is an exceptional partner in developing our own, email analytics software. Besides the high-quality technology they provide with the API, Neticle is a reliable and professional company when it comes to building unique solutions." Ákos Fáth Co-Founder & CEO ### Book a demo Reading about Neticle Media Intelligence is one thing, but we know that the proof is always in the pudding. Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards data-driven decision-making! ### Get in touch [![Book a demo](https://no-cache.hubspot.com/cta/default/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/39e42c3b-dfc9-422b-aa5f-eec2ba33b55c) Check our newsletter Address: H-1016 Budapest Apt. #2 ground floor, 28 Naphegy Street Billing address: H-1016 Budapest Apt. #2 ground floor, 28 Naphegy Street - [** ](https://www.facebook.com/neticle/?fref=ts) - [** ](https://twitter.com/neticlelabs) - [** ](https://www.youtube.com/channel/UCP1ZgG7ERCVBjLDy0aruXsg) - [** ](https://www.linkedin.com/company/2613323) - [** ](https://www.instagram.com/neticle/) ![Photo of Péter Szekeres](https://neticle.com/hubfs/team/small/petyo.png) Péter Szekeres Co-founder & CEO [peter.szekeres@neticle.com](mailto:peter.szekeres@neticle.com) +36 70 701 6488 Address: 41 Leonardo da Vinci street ground floor Budapest Hungary H-1082 Registered seat: H-1016 Budapest, Naphegy utca 28. fszt. 2 - [** ](https://www.facebook.com/neticle/?fref=ts) - [** ](https://twitter.com/neticlelabs) - [** ](https://www.youtube.com/channel/UCP1ZgG7ERCVBjLDy0aruXsg) - [** ](https://www.linkedin.com/company/2613323) - [** ](https://www.instagram.com/neticle/) ##### [![Neticle Logo](https://neticle.com/hubfs/neticle_w.svg) Neticle](https://neticle.com/) Products - ![Neticle Media Intelligence Logo](https://neticle.com/hs-fs/hubfs/nmi_128.png?width=30&name=nmi_128.png) [Neticle Media Intelligence](https://neticle.com/mediaintelligence/) - ![Zurvey.io Logo](https://neticle.com/hubfs/logos/zurvey_symbol.svg) [Zurvey.io](https://zurvey.io) - ![Neticle Text Analysis API Logo](https://neticle.com/hubfs/logos/text.svg) [Neticle Text Analysis API](https://neticle.com/textanalysisapi/) - ![Neticle Data API Logo](https://neticle.com/hubfs/logos/data.svg) [Neticle Data API](https://data.neticle.com/documentation) Neticle Media Intelligence - [Features](https://neticle.com/mediaintelligence/en/features-of-neticle-media-intelligence) - [FAQ](https://neticle.com/mediaintelligence/en/faq) - [Case studies](https://neticle.com/mediaintelligence/en/case-studies) - [Events and on-demand webinars](https://neticle.com/mediaintelligence/en/events-webinars) - [Guide to social listening](https://neticle.com/mediaintelligence/en/social-listening) - [Live Experience](https://neticle.com/mediaintelligence/en/experience-neticle-media-intelligence) - [Partner with us](https://neticle.com/mediaintelligence/en/partner-with-us) - [Compare Neticle to others](https://neticle.com/mediaintelligence/en/compare-neticle-to-others) - [Competitor Analysis with Social Listening](https://neticle.com/mediaintelligence/en/competitor-analysis) - [Getting Started](https://neticle.com/mediaintelligence/en/get-started-with-social-listening) - [Next Level Social Listening](https://neticle.com/mediaintelligence/en/next-level-social-listening) - [Blog](https://neticle.com/mediaintelligence/en/blog) Industries - [Banking ](https://neticle.com/mediaintelligence/en/banking-industry) - [Retail ](https://neticle.com/mediaintelligence/en/retail-industry) - [Insurance ](https://neticle.com/mediaintelligence/en/insurance) - [Telecommunications ](https://neticle.com/mediaintelligence/en/telecommunications) - [Health ](https://neticle.com/mediaintelligence/en/health) - [Agency ](https://neticle.com/mediaintelligence/en/agencies) - [Tourism ](https://neticle.com/mediaintelligence/en/tourism) Company Details Neticle Plc. Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2 VAT number: 28996752-2-41 EU VAT number: HU28996752   Bank details: Owner of the bank account: Neticle Plc. Account-keeping bank: Erste Bank Hungary Zrt EUR IBAN: HU73116000060000000199423437 HUF IBAN: HU46116000060000000199423341 SWIFT code: GIBAHUHB ** [Neticle](https://neticle.com/) **English [Privacy and Cookie Policy](https://neticle.com/mediaintelligence/en/privacy-policy) [General Terms and Conditions](https://neticle.com/mediaintelligence/en/general-terms-and-conditions) ![](https://px.ads.linkedin.com/collect/?pid=8985938&fmt=gif)