Social listening for the Banking Sector
In the past 10 years, we have learnt a lot about the international banking sector. We understand the importance of tracking market players in real-time and comprehending customer voice to avoid churn. Especially regarding digitalization projects: new websites, new internet bank features or new mobile applications.
Some of our already satisfied clients from the sector
We help banking sector players overcome their challenges
Here you’ll find the most common reasons that drive the members of the banking industry to use an online media analysis tool:
Flawless brand reputation
As a bank your reputation is essential. Tracking, measuring and managing brand reputation in online and social media ensures your brand value and results in loyal customers.
Track your customer’s digital banking experience
Your customers are sharing valuable indirect feedback through social media, review sites and application stores. Collect these automatically and learn from them.
New technologies, applications and expectations appear in retail banking week by week. Follow the trending topics online to fuel your fintech and community innovations.
We ask for a short briefing call to learn your current priorities.
Based on the brief, our industry specialists and analysts create the ideal profile you want to monitor (brands, topics, products, campaigns).
Within a week, you have access to comprehensive dashboards and reports on the banking market.
Read more about how brands utilise social listening
Why social listening is the most valuable tool in investment portfolios in 2021
A wealth of insights is hidden in online data that unfolds once you tap into the world of social listening. All you have to do is act on alerts and watch your investments yield profit.
How passing up on physical branch networks can lead to a more personal banking experience
Traditional, well-established institutions are getting new competitors in the form of neobanks. With cryptocurrency exchange on the rise and more banking clients doing business through their mobile applications, a new trend is undeniable.
“Neticle Media Intelligence shows us what the web thinks about our brand, our services, our competitors and our industry. Using Neticle we got to hear the feedback from our customers in their voice, and it allows us to see the highest priority areas for improvement in real-time.”
“Great support for individual solutions and requirements. Highly accurate sentiment and categorization tools deliver new insights of the state of public opinion on the brand.”
"Neticle is an exceptional partner in developing our own, email analytics software. Besides the high-quality technology they provide with the API, Neticle is a reliable and professional company when it comes to building unique solutions."