Neticle Media Intelligence is the product of Neticle PLC. (seat: H-1016 Budapest, Naphegy utca 28. fszt. 2.; Company registration number: Cg.: 01-10-141188). Neticle PLC. as data controller respects the personal rights of the data subjects, especially the data protection rights determined by the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (’GDPR’) and the Act CXII of 2011 on the Right of Information Self-Determination and Freedom of Information law (’InfoAct’). The data controller undertakes to apply these laws and expresses to be bound by these provisions.

Overview

This policy was updated: 24th March, 2020.

Neticle Media Intelligence is a solution for intelligent media monitoring, media analysis and social listening that understands text mentions automatically. It collects public online and public social media data and automatically processes them. The results can be accessed via its interactive dashboard or exported reports. (For detailed product features please check: https://neticle.com/mediaintelligence/en/features-of-neticle-media-intelligence/)

The goal of this policy is to describe how we handle personal data and what related preferences are available.

Platform privacy policy

Terms

In what follows, the term platform refers to Neticle Media Intelligence.

Users (data subjects) are persons who have access to the platform. We store their name, email address and password to the platform. We log their activities on the platform, such as creating a report or performing data filtering to understand usage patterns and functionality priorities.

The platform’s users belong to clients, which are legal entities. (Individual users registered on the platform without naming a legal entity (their company) to which they belong are clients as well and hold the related responsibility and obligations.)

Public data is collected by the platform’s searching and crawling modules from news portals, blogs, forums and other social media sites. Our data collection respects and follows these platforms’ privacy policies and terms of usage.

Administrators are employees of Neticle Media Intelligence platform creator Neticle PLC. They are developers, account managers or analysts who might help users with steps, questions or report creation. Administrators handle all client information and data confidentially and cannot share them with 3rd parties without written permission from the client.

Website refers to Neticle Media Intelligence main page (https://neticle.com/mediaintelligence/) and sub-pages on this domain. It does not refer to the platform related pages that are available on the sub-domain app.neticle.com

Data we manage

With Neticle Media Intelligence we handle 3 types of data:

 - data about our users

 - data that we collect and process from public media and public social media

 - data that we collect on behalf of our users from the various services they use

The platform acts as data controller and data processor regarding the user data, and for the data we collect from public online media and social media, their owners act as data controllers and the platform is the data processor.

Managing user data

The platform uses standard authentication methods and stores our users’ names, email addresses and passwords for login. No other personal or sensitive data is collected mandatorily. During automated registrations users can provide additional information to help our Administrators to give customized support. This data can be the user’s phone number, industry, position or country.

Users can provide card payment information to use the platform. Credit/debit card data is stored in a secure, encrypted way and the 3rd party payment services only receive the necessary data to manage the payment.

The user data is stored in a secured and encrypted database. We do not trade this data and do not give access to 3rd parties.

The platform can use the emails of the users to share the latest platform updates with them.

The platform can send email notifications on specific triggers, for example if a certain amount of online mentions are found for a keyword.

Users and card data can be deleted from the platform permanently upon client request or user request.

Managing collected public data

The platform automatically collects public data from online media and social media sites. The collected data is stored, analyzed, text analyzed and summarized by the platform. The results can be accessed via the platform dashboard or exported into different file formats by the users.

The owners (creators) of the sources of the public data act as data controllers and it's their responsibility to provide the right data privacy and usage notices to their users.

Managing data collected on behalf of our users

Neticle is capable of collecting data on behalf of our users from various sources.

These sources currently are:

 - posts and comments from a closed Facebook Group, if the user owns/manages the group

 - Google Locations reviews, if the user owns/manages the Google Locations account 

The data that we collect on behalf of our users is handled separately from the public data. This data is only visible for the user who owns/manages this data and is not shared with any other user or any 3rd party. This data is deleted automatically if the contract with the user ends or the user asks this data to be deleted. The collected data is stored, analyzed, text analyzed and summarized by the platform. The results can be accessed via the platform dashboard or exported into different file formats by the users. The owners (creators) of the sources of the public data act as data controllers and it's their responsibility to provide the right data privacy and usage notices to their users.

Integrations

Clients can also integrate the platform with their in-house IT solutions and databases. Even in this case no user data is accessible.

Showing analysis results on dashboard

Users can see the result of the data processing and analyzing via a web-based dashboard from their browsers. They can see charts and summarizations and also export the data.

3rd parties and other clients’ users do not have access to this dashboard.

Exporting the data

Users can export data and analysis results into different file formats. These files can contain the original data and the calculated data as well.

The exporting functions are only available for users of the client and the administrators of the platform.

Access to personal data during development and support

In special cases administrators of the platform might need to access personal data for testing or troubleshooting purposes. They do not have the right to copy or share personal information.

Platform data security

Storing and processing data

The owner of the platform, Neticle PLC. (https://neticle.com/) uses the computing capacity of Microsoft Azure Cloud and rents servers from a server room located at Budapest, Victor Hugo street 18-22. The related physical security and availability is guaranteed by the providers, while on the software side Neticle PLC. does regular security maintenance, security updates and maintains a professional user permission structure.

Neticle PLC. also does regular updates and internal security audits for each software component and their frameworks.

Sharing analysis output

The output of the analysis is available via a password protected dashboard through a web-browser.

Only authenticated users who have the necessary access rights can export the results via different file formats.

Website privacy policy

We collect data through forms on our website, for example via: https://neticle.com/mediaintelligence/en#get-neticle-demo We only collect demo requests and newsletter subscriptions. These contain names and email addresses of the users.

We act as data controllers of this data. We only use this data as the regarding form intends: we contact the person who sent the demo request to start a platform trial and to have a video intro call if possible. We send the newsletter subscribers regular emails about important product updates or new use-cases. We send them such information maximum 2 times a month. We use their personal info (first name, last name, email) to provide personalized content in our newsletter if possible. We store this data in our CRM platform and our email marketing platform, we do not share this data with 3rd parties.

Administrators (aka our employees) have access to the personal data. They are obliged to manage it as confidential data.

The data can be deleted permanently and immediately upon request.

Cookie policy

The Neticle Media Intelligence website and platform both use cookies. We only use cookies for analytics, marketing, and to improve user experience. We do not share cookie related data with providers other than the ones listed below.

When visiting the data controller’s website, the data subject’s browser may store a cookie. Some of the cookies used by us are indispensable for the proper operation of the site, while others collect information related to its use, allowing us to upgrade the site to offer more convenient services. Temporary or “session cookies” are erased when the browser is closed while “permanent cookies” stay in your browser for a longer time.

"Session cookies" facilitate browsing our site and using its functions. Among others, they store the actions taken on the site related to a function or service. Without the use of "session cookies" the site’s operation cannot be guaranteed. Their term of authorization is limited to the duration of the visit; "session cookies" expire whenever the Data Subject ends the session or closes the browser.

Performance cookies gather information about how the data subject uses the website, in order to be able to improve the website, its functions and services, and to suit the needs of the visitors by offering them a high quality, user-friendly experience.

Advertising cookies are used to select advertisements that the visitors are interested in and to enable the data controller to display such advertisements on the websites of third parties. They also help measure the performance of our campaigns based on the information gathered with them.

Website related cookies

For our website we use these cookies:

Platform related cookies

For improving our platform we use the following cookies:

Manage cookies

You can change your browser settings to manage how you receive, store, process or block cookies. If you need help with doing this in popular web browsers, click on the following links:

• Google Chrome https://support.google.com/chrome/answer/95647
• Internet Explorer https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
• Mozilla Firefox https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Microsoft Edge: https://support.microsoft.com/en-us/help/4027947/microsoft-edge-delete-cookies

Please consider that blocking cookies completely might make the website or platform unusable.

Duration of the data processing

The data controller will use and store personal data until the purpose is satisfied. In certain, special cases, the data controller may control personal data after the purpose has been satisfied.

Data processors

Data controller uses the services as data processing, of the following companies:

• Microsoft Azure Cloud (cloud processing and storage provider) https://azure.microsoft.com/
• Hubspot (marketing, sales and service software): https://www.hubspot.com/
• Mailerlite (email marketing): https://www.mailerlite.com/
• B-payment online payment is integrated to our system in order to facilitate online payments: https://b-payment.com/

Data transfer

The data controller may transfer the personal data of the data subject to the competent authorities based on inquiries in accordance with the relevant statutes.

Remedies

In case of a personal data breach, the controller shall without undue delay and, where feasible, within 72 hours of becoming aware of it, notify the Authority of the National Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság – NAIH) (1125 Budapest, Szilágyi Erzsébet fasor 22/c.; tel: +36-1-391-1400; e-mail: ugyfelszolgalat@naih.hu; website: www.naih.hu), unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.

When the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons, the controller shall communicate the personal data breach to the data subject without undue delay.

In the event of the breach of the data protection rights the data subject may bring the matter to court.

Privacy contact

Regarding data privacy and terms of use questions please contact our CIO whose role includes the Data Protection Officer position as well:

• Zoltán Csikós, Co-founder and CIO
• zoltan.csikos@neticle.com
• Address: H-1016 Budapest, Naphegy utca 28. fszt. 2.