Great apps, safety & sustainability: here's what retail customers dream of

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Overview

There’s been a detectable shift in customer needs in 2020/21, clearly reflected in CX feedback and the developments top retailers are making. In this material, we show you what matters most to customers now, both when they’re making purchases through mobile applications and shopping in person. To do that, we’ve analyzed unsolicited feedback on top German and Austrian retailers, including Lidl and Rewe, between March and September 2021.


Read this social listening case study if you want to know...

 

  • According to the reviews – what makes a good shopping smartphone app?
  • Based on customer feedback – what are the best and worst practices to create a comfortable store environment for in-person shopping?
  • How to stay on top of communication during a crisis?
  • What are consumers looking for when they are browsing in a webshop or in the stores?

 

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Photo of Péter Szekeres

Péter Szekeres

Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488
Photo of Michel Henss

Michel Henss

Head of Client Services michel.henss@neticle.com +36 30 562 37 58
Photo of Gabriella Sinka

Gabriella Sinka

Head of Marketing gabriella.sinka@neticle.com +36 20 527 61 87

Address:
41 Leonardo da Vinci street ground floor
Budapest Hungary H-1082

Registered seat:
H-1016 Budapest, Naphegy utca 28. fszt. 2

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Neticle

Company Details

Neticle Plc.
Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2
VAT number: 28996752-2-41
EU VAT number: HU28996752

 

Bank details:
Owner of the bank account: Neticle Plc.
Account-keeping bank: Budapest Bank Zrt
EUR IBAN: HU34-10101353-22104900-01005303
HUF IBAN: HU20 10101353-22104900-01004003
SWIFT code: BUDAHUHB