Neticle Knowledge Base

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Neticle Knowledge Base

Getting Started with NMI

Getting Started with NMI

A guide for your first steps with Neticle Media Intelligence

Profile setup

How can I have a profile in Neticle Media Intelligence?

How many users can use Neticle Media Intelligence?

Portal usage

Mentions in NMI

How can the data be exported?

How to export graphs, reports, and mentions?

What is Feed view?

What is a "similar mention"?

How can I change existing report views?

What should I do if I can’t log into NMI?

How can I login to Neticle Media Intelligence?

How can I delete report views?

How can I copy an existing report view?

Can I change the colors of the keywords on charts?

What type of filters are available for reports and charts?

How can I save my chart settings?

How can I create a new report view?

NMI Main Menu

Report views

How many report views can I have?

How can I add new graphs to an existing report view?

What is Web Opinion Index (WOI) and how is it calculated?

How can I use the Web Opinion Index (WOI) as a KPI?

How can I create a new chart?

Can I change the colors of the aspects on charts?

How can I apply changes in bulk to multiple charts?

Can I see the mentions directly from the charts?

Can I apply the filter settings of a chart to another chart on a different report view?

How can I apply changes to a chart?

How can I delete mentions?

How can I add new labels to mentions? How can I remove existing labels from mentions?

How can I delete mentions in bulk? (How to select mentions)

How can I change the sentiment of a mention? Do I teach the system by doing so?

What are insights?

How to create new insights?

Why are Facebook links to Facebook pages/posts in NMI different from what I can see in my browser?

Can Neticle analyze video content?

Can Neticle monitor advertisements from Facebook and Instagram?

Can Neticle monitor Reddit?

Can you collect Instagram or Facebook stories?

What happens if a social media mention gets deleted/removed once it has been collected?

Does Neticle Media Intelligence have its own application?

Can you collect Facebook lives?

Is there a way to track and analyze LinkedIn mentions?

How can I filter for influencer posts to see their interactions?

Can I single out and view a whole thread of social media discussion?

How can I change the order of the charts in a given report?

Premium CSM Customer Support

What are lockable views?

Automated translation of a profile’s mentions

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Keyword creation

How can I modify already existing keywords?

Keyword creation in NMI

Where can I see the synonyms, filterwords, exclude words and own channels that are added to my keywords? Where can I add new keywords/aspects?

What does related discussion mean?

How can I add own channels to keywords?

How long does it take to get historical data for keywords?

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Personal settings

How can I change the language of the portal?

Can I change the display settings of charts/reports on a personal level?

How can I change my password?

Can I change my email address?

What can I do if I’ve forgotten my password?

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Notifications

What notifications are available in NMI?

What should I do if I didn’t receive my usual notifications?

Why isn’t a certain mention visible in the newsletter?

I’m missing an alert for a mention, what should I do?

How many people can receive a newsletter or an alert?

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Other visualization options

What is Neticle Data API?

What is the Live dashboard?

Is there a way to channel the data into Power BI?

Can we get an expert analysis?

Data Integration

How can I integrate data from MyGoogle business?

How can I integrate data from a Facebook group?

How can I integrate data from Facebook Messenger?

How can I integrate offline data into NMI?